We apologize to anyone who has experienced difficulties with the MagicOn mobile app. Contact us and we will refund your money. In the new version of the mobile application a mistake crept in, we will definitely find and fix it. In most cases, errors are found on outdated phones: - Old versions of Android 3-4, iOS 7-8 platforms. The reason is the lack of RAM. The main problem is a shaky image during video recording. And the smartphone does not always save the created video. Once again, we sincerely apologize!